State Farm® Insurance Agent Chris Robinson

"TLDR: Disappointed in service received, charged unexpectedly, and not refunded what I was told I would be. I have found cheaper insurance with higher coverage limits elsewhere. I wanted to share with anyone that may want this information, the issues I had with this agency. Even if they were to offer lower rates now, I wouldn't go back. First, when I tried to add a new car to my policy back in October, they replaced one car for another, instead of having them both on there. Definitely my mistake for not catching immediately. When I set it up I thought the agent and I were on the same page about adding and not replacing the car, plus my total amount charged was really high so it seemed like both cars and I didn't have a reason to doubt that the agent set it up wrong. I didn't know my other car wasn't covered until I got a fine from the State of Georgia saying my car wasn't insured. I am incredibly lucky my wife and myself didn't get into an accident during that time in that car. I accept this as my fault for not double checking after the agent but it was definitely a scary situation looking back and not something I have dealt with before. When I had the old car added back to the policy my rate doubled to a crazy high number (even though the car is an '09 Carolla). I started shopping around for new companies and rates. I found one with better coverage, roadside assistance and more included, for about half what StateFarm charged. I signed up for the new insurance and then after cancelling over the phone with the office directly in February and asking if auto payment would be cancelled and I was told that it would be, I was charged anyway. I figured I would be automatically refunded, but when I wasn't I gave them a call and they agreed I would be sent a check for the amount that I was billed. The agent literally repeated the number back to me and I felt like I had confirmation. A couple of weeks later I received a check for $3, literally hundreds of dollars lower than what was agreed that I was owed over the phone. I called their office again and they said another check was on its way but it still would be hundreds off of the full amount I was wrongly charged. After the agent looked more into it, he said it was because of backdated charges because of discounts that I was given over several months that I didn't earn because I didn't finish enrollment in the discount program. (Not sure why the discounts were continuously applied if I didn't finish enrollment) They totalled those discounts that had been applied and then took that money out of the money that I was wrongly autobilled. Looking back now, I'm not even sure if they calculated the amount correctly as I don't have any insight or itemization of what they are saying I owed back to them. I can see where they are coming from with in collecting the money from the discounts because if I didn't finish enrollment I am not entitled to the discounts, but they didn't let me know they were going to send less or why, when I was on the phone cancelling the first time back in February or a few weeks ago when I called to get what was auto billed refunded. I may be expecting too much but I do feel I was owed a call or email or something if I am going to be receiving hundreds of dollars less than the refund I was told I was owed."

"Yesterday I called to cancel my insurance because I found a better rate. Nico answered the phone and was very pleasant and knowledgeable. He questioned why I was leaving State Farm so I explained my concerns. He is new and I’d never spoken with him before. He listened completely and responded that he understood. Although he was unable to do anything about the rate he convinced me to allow him to call me back in 6 months. Nico is very personable with excellent customer service. They need more representatives like Nico!"

"Nico provided me with excellence service and attended all my needs promptly. Nico was then able to transfer me over to Chris Robinson Jr. who was able to assist me provide a discount on my autos by helping me finalize my Life Insurance Policy. Thank you so much guys, you all made this process quick and easy!"

"I just got off the phone with the most delightful representative from this office, Nico went above and beyond to make sure that me as a senior who is clueless with today’s technology. I understood all the things that I needed help with pains takingly explaining the nuances and applications of each path. H e was wonderful, very personable, warm, educated and kind .State Farm made an exceptionally good choice when they decided to add him to their staff he represents your company with dignity and compassion. Thank you, Nico sincerely Sperry Kyle"

"Nico gave me very helpful information and he was very respectful and patient in giving me the answers to my questions."

"Chris and his team are always on point when helping us out with policy changes. We have everything bundled up with them and have never had issues. The phrase definitely lives up to the name “like a good neighbor State Farm is there”👍"

"Nico was super helpful in answering any questions I had about insurance. He is super friendly and personable, which made the experience that much better!"

"I am really glad I worked with Nico. His commendable reliance and responsibility made a difficult situation easy. Thank you so much!"

"I contacted the office with a few questions about my coverage, and Nico went above and beyond to help! Customer Service at this office is unmatched!!!"

"10/10 Love the guys at the office!"

"I had a fantastic experience speaking with Nico at State Farm over the phone! Nico was personable, friendly, and so helpful—he had a great attitude and really took the time to listen. Not only that, but he resolved my issue quickly and smoothly. I truly appreciated his positive energy—he made all the difference!"

"Nico was very helpful and kind! Definitely recommend this office to anyone with insurance needs!!"

"Nicholas so good very kind"

"Chris and his team at State Farm do an amazing job -- I highly recommend them for all of your personal home and auto needs. They also do RV/Toys and Renters insurance, which I didn't know until recently!!"

"I reached out with what I thought was a small question, but Nico made sure to fully explain everything related to the coverages on my policy. He was thorough and very clear with his responses. Definitely recommended working with this team!"

"Nico was extremely helpful from the very beginning. I called in with a few questions about my policy, and he took the time to explain everything clearly without rushing me. This agency always goes above and beyond!"

"Great customer service overall at this agency! Nico was easy to talk to and very helpful. Definitely recommend working with this team!"

"Working with Nico was a very smooth experience. He responded quickly and made sure nothing was overlooked."

"I had an issue with my account and wasn’t sure how to fix it. Nico took care of everything and followed up to make sure it was resolved. Excellent customer service."

"I called today (1/26/26), and spoke with Chris Ruiz concerning our State Farm billing. What an awesome, kind and knowledgeable young man. Explained in great detail about our billing options and choices. Made a new insurance "friend" today. Thank you, Chris. You are definitely an asset to State Farm. Connie Teaver"

"Caleb at this office was amazing!Highly recommend him and his professionalism and detail.thanks guys!"

"Chris and his whole staff are a breath of fresh air. Highly recommend them!"

"I had the pleasure of working with America and Cris and they were both absolutely amazing! Their kindness and helpfulness made all the difference. I felt complete confidence in their expertise and guidance throughout the process. Thank you, America and Cris, for your outstanding support!"

"Caleb was so helpful with my car insurance! He took the time to explain everything clearly and made sure I understood my options. Not only was he super friendly and professional, but he also helped me save money on my coverage. I really appreciate his patience and knowledge—highly recommend working with him!"

"Thank you so much for helping me set up my insurance! You are so kind and the best agent I have had!"